Frequently Asked Questions
Everything you need to know about shopping at Mi-Home.pl
Are the products sold on Mi-Home.pl authentic?
Yes, all products available on Mi-Home.pl are 100% original and sourced through official distribution channels. Every device comes with a full manufacturer warranty and is designed for the European market.
What are the available payment methods?
We support a wide range of secure payment options, including credit/debit cards (Visa, Mastercard), BLIK, instant bank transfers (PayU), and Cash on Delivery (COD) for domestic shipments.
How long does shipping take?
Orders placed before 1:00 PM CET are typically dispatched on the same business day. Delivery within Poland usually takes 1-2 business days, while international shipping within the EU takes approximately 3-5 business days.
Can I return a product if I change my mind?
Yes, you have 14 days from the date of delivery to return any unused item in its original packaging. Please use our online return form to initiate the process and receive a full refund.
Do you offer technical support for smart home devices?
Our dedicated technical team is available to assist you with the configuration and pairing of your smart home devices. You can contact us via email or phone for step-by-step guidance on using the Mi Home app.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also monitor your order status by logging into your account on our website.